FAQs MERCH BY AMAZON
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Intellectual Property
These FAQs are provided to help you better understand intellectual property as it relates to your use of Merch by Amazon. These FAQs do not constitute legal advice. If you have questions about intellectual property laws or whether or not you have sufficient rights to a particular item to use it with Merch by Amazon, you should consult with an attorney.
What restrictions apply to my use a third party’s intellectual property?
In accordance with our Content Policy, Amazon cannot make, sell, distribute, or promote items that infringe the intellectual property rights (including copyright, trademark and publicity rights) of a third party. This means that you should either have obtained a license or otherwise received permission from any third party whose intellectual property you wish to use with Merch by Amazon. This applies to not only your design for a product, but also the product name, the product description, and the “brand” name you select.
In accordance with our Content Policy, Amazon cannot make, sell, distribute, or promote items that infringe the intellectual property rights (including copyright, trademark and publicity rights) of a third party. This means that you should either have obtained a license or otherwise received permission from any third party whose intellectual property you wish to use with Merch by Amazon. This applies to not only your design for a product, but also the product name, the product description, and the “brand” name you select.
- You must have clear documented permission to use a person's name, likeness, or image in a Merch by Amazon design. This permission is important if the person is a celebrity, but is necessary for anyone. So don’t use Taylor Swift’s name, picture, or likeness on a Merch by Amazon design, product name, brand name, keyword, or product description unless you have express documented permission from Tay Tay.
- Similarly, you must have clear documented rights to use any intellectual property with Merch by Amazon. The Seattle Seahawks might be great (they are), but you can’t use their name, logo, or trademark on a Merch by Amazon design, product name, brand name, keyword, or product description without express documented permission from the Seahawks.
- You are ultimately responsible for ensuring that you hold all necessary intellectual property rights to submit a design through Merch by Amazon. You should not assume that just because you found an image on the internet that you can use it for commercial use without permission from the owner. Works can be protected by copyright, even if they do not have a copyright notice. Do not copy someone else's work without first obtaining their permission. If you are unsure if you own all necessary rights to use something in a design, please consult an attorney.
- For information about copyright law in the United States, please visit the United States Copyright Office’s website and FAQ’s. For information on Trademarks visit United States Patent and Trademark Office’s website.
What should I do if another item is using my intellectual property without my authorization?
If you believe that an item available for sale on Amazon.com contains content that is infringing your intellectual property, you can report it to Amazon using our online form.
If you believe that an item available for sale on Amazon.com contains content that is infringing your intellectual property, you can report it to Amazon using our online form.
Why was my design rejected? I talked with an attorney and she said this is not trademark infringement
Amazon takes copyright and trademark infringement very seriously. At times, our policies may appear more conservative than your own lawyer would advise you is necessary. We do this to protect Amazon customers, content creators, third-party brands and Amazon itself from the repercussions of infringing content.
Amazon takes copyright and trademark infringement very seriously. At times, our policies may appear more conservative than your own lawyer would advise you is necessary. We do this to protect Amazon customers, content creators, third-party brands and Amazon itself from the repercussions of infringing content.
How do I know a design is trademarked? I checked USPTO.gov and there's no trademark for [x brand] on apparel.
In general, you should only submit content to which you own the rights. This means creating fresh, new content. If you choose to use trademarked content, your design may be rejected.
In general, you should only submit content to which you own the rights. This means creating fresh, new content. If you choose to use trademarked content, your design may be rejected.
Can I use images from the internet in my design?
You are ultimately responsible for ensuring that you hold all necessary intellectual property rights to submit a design through Merch by Amazon. You should not assume that just because you found an image on the internet that you can use it for commercial use without permission from the owner. Works can be protected by copyright, even if they do not have a copyright notice. Do not copy someone else's work without first obtaining their permission. If you are unsure if you own all necessary rights to use elements of a design, please consult an attorney.
You are ultimately responsible for ensuring that you hold all necessary intellectual property rights to submit a design through Merch by Amazon. You should not assume that just because you found an image on the internet that you can use it for commercial use without permission from the owner. Works can be protected by copyright, even if they do not have a copyright notice. Do not copy someone else's work without first obtaining their permission. If you are unsure if you own all necessary rights to use elements of a design, please consult an attorney.
Can I use someone else’s artwork in my design?
Designs with the same idea or concept are allowed, the artwork itself however cannot be copied without the owner’s permission. Copying other content creators’ original artwork without their permission is strictly prohibited. Failure to comply with this policy will result in the immediate suspension or termination of your account. Please submit any potential infringements to https://www.amazon.com/gp/help/reports/infringement.
Designs with the same idea or concept are allowed, the artwork itself however cannot be copied without the owner’s permission. Copying other content creators’ original artwork without their permission is strictly prohibited. Failure to comply with this policy will result in the immediate suspension or termination of your account. Please submit any potential infringements to https://www.amazon.com/gp/help/reports/infringement.
What is a copycat design?
Copycat designs are strictly prohibited and defined as the following:
Copycat designs are strictly prohibited and defined as the following:
- Exact reproductions of the entirety or a significant portion of original artwork
- Resized, recolored, or visually adjusted reproductions of original artwork
- Design reproductions containing distinct design elements
General Questions
Why is there a limit on the number of designs I can submit?In order to provide the best experience for customers of products created in Merch by Amazon, we are limiting the number of products a content creator can make based on tiers of designs. The Merch by Amazon team will be hand-selecting content creators who have sold the same amount of products as the number of the tier they are in. For example – to move up from the 10 tier, a content creator will need to sell at least 10 products from those they have created to move up to the 25 tier. Admission to these tiers are based not only on sales, but the quality of the products being sold by the content creator as well.
Tier levels include:
Tier levels include:
- 10
- 25
- 100
- 500
- Pro (by invitation)
How soon must I submit my first product to prevent my account from expiring due to inactivity?
You have 120 days from your approval date to complete your tax and banking information and submit your first product. If you have not submitted your first product 120 days after being approved, your account will be deactivated due to inactivity.
You have 120 days from your approval date to complete your tax and banking information and submit your first product. If you have not submitted your first product 120 days after being approved, your account will be deactivated due to inactivity.
Do I need to sell a product within 120 days in order for my account not to expire?
No, you do not need to sell a product in order to prevent your account from expiring. You need to submit your tax and banking information and first product within 120 days in order to keep your account from expiring.
No, you do not need to sell a product in order to prevent your account from expiring. You need to submit your tax and banking information and first product within 120 days in order to keep your account from expiring.
How long do I have after submitting my first product to create another one before my account will expire due to inactivity?
Once you submit your tax and banking information,and your first product, your account will not expire.
Once you submit your tax and banking information,and your first product, your account will not expire.
How are royalties calculated?
Please visit this page for full details on how Amazon calculates your royalty.
Please visit this page for full details on how Amazon calculates your royalty.
Who manufactures Merch's t-shirts and what changes can I expect?
Port and Company is replacing Anvil as Merch's standard fit t-shirt brand and will begin shipping the week of January 29th. The new shirts offer the same high quality, ringspun fabric as our previous brand, but with improved printability and a more traditional fit to align with your customers’ expectations. There will be no cost or royalty change with this upgrade. Beginning the week of February 5th, new submissions and edits will display updated product sales images, sizing charts, and key product feature bullets.
Port and Company is replacing Anvil as Merch's standard fit t-shirt brand and will begin shipping the week of January 29th. The new shirts offer the same high quality, ringspun fabric as our previous brand, but with improved printability and a more traditional fit to align with your customers’ expectations. There will be no cost or royalty change with this upgrade. Beginning the week of February 5th, new submissions and edits will display updated product sales images, sizing charts, and key product feature bullets.
How does sampling work? Where do I order a sample?
When you are about to publish your product you will have the option to make it accessible via a direct link only or public where customers can search and find it on Amazon.com. In either case, we encourage you to purchase a sample to make sure your design works with the selected product color/material.
When you are about to publish your product you will have the option to make it accessible via a direct link only or public where customers can search and find it on Amazon.com. In either case, we encourage you to purchase a sample to make sure your design works with the selected product color/material.
My product just went live and certain sizes are missing, what's wrong?
We send an email out to you when at least one product size has been published to Amazon's product catalog. Each size/color/fit combination is a separate product in Amazon's systems, which are created asynchronously. So for about an hour you may see certain sizes/colors/fits missing from your product page. But these will eventually populate.
We send an email out to you when at least one product size has been published to Amazon's product catalog. Each size/color/fit combination is a separate product in Amazon's systems, which are created asynchronously. So for about an hour you may see certain sizes/colors/fits missing from your product page. But these will eventually populate.
I’d like to purchase a large order of products for an event, how do I do that?
Currently we do not offer a bulk ordering system. However, you can purchase as many products as you’d like directly from Amazon.com. You’ll receive a royalty on each sale.
Currently we do not offer a bulk ordering system. However, you can purchase as many products as you’d like directly from Amazon.com. You’ll receive a royalty on each sale.
What t-shirt sizes does Amazon support?
All t-shirts you design will be available in men’s, women’s, and kid’s sizes. Men’s sizes range from S-3XL, women’s S-XL, and kids k4-k12. All of these sizes will be available from a single Amazon product page, enabling you to easily direct traffic to a single URL.
All t-shirts you design will be available in men’s, women’s, and kid’s sizes. Men’s sizes range from S-3XL, women’s S-XL, and kids k4-k12. All of these sizes will be available from a single Amazon product page, enabling you to easily direct traffic to a single URL.
Can I change the type of product blank after I publish my design?
Unfortunately, you can not. However, you can create another product with the same design and use the other product blank or you can choose to delete the product from the "Manage tab".
Unfortunately, you can not. However, you can create another product with the same design and use the other product blank or you can choose to delete the product from the "Manage tab".
I noticed one of my kids standard brand t-shirts was printed on a premium brand, why is this?
At times we may not be able to stock certain kid sizes in the standard brand, when this happens we will replace the standard brand kids t-shirt with a premium brand t-shirt.
At times we may not be able to stock certain kid sizes in the standard brand, when this happens we will replace the standard brand kids t-shirt with a premium brand t-shirt.
Can I change my artwork after I publish my design?
Unfortunately, you can not. However, you can choose to delete the product from the "Manage" tab.
Unfortunately, you can not. However, you can choose to delete the product from the "Manage" tab.
Can I change the brand name of the product after I publish my design?Yes, you can change the brand name after the product is live from the “Manage” tab if you click “Edit.” After you change the brand name, you will be prompted to save the selection, then you can submit the design once more on the next page.
Can I run a sale on my product?
Unfortunately, we do not support the ability to show a discounted price on your product page. However, you can always change your product price through the "Manage" tab.
Unfortunately, we do not support the ability to show a discounted price on your product page. However, you can always change your product price through the "Manage" tab.
How is the main product image determined on my product page?
Initially the first product image customers see on your product page is randomly chosen by Amazon. However, as soon as customers start to purchase your design, the most popular variation will become the main product image.
Initially the first product image customers see on your product page is randomly chosen by Amazon. However, as soon as customers start to purchase your design, the most popular variation will become the main product image.
What browsers does Merch by Amazon support?
We recommend using the latest versions of Firefox and Chrome.
We recommend using the latest versions of Firefox and Chrome.
I want to upload a product design to Merch by Amazon. Can I submit the same design to another website or manufacturer?
Yes. Merch by Amazon is non-exclusive.
Yes. Merch by Amazon is non-exclusive.
What characters can I use when setting up my product?Merch by Amazon only supports "printable" English ASCII characters, excluding <, >. Please do not use ASCII characters for other languages, as these will not work.
Can I use Merch by Amazon if I am a non-profit?
Yes. Non-profits can use Merch by Amazon to produce, sell, and market their items. However, you cannot make statements on the associated detail pages like “all proceeds will be donated” or that “purchases of these products will support” a particular non-profit. You may only include a description of your non-profit.
Yes. Non-profits can use Merch by Amazon to produce, sell, and market their items. However, you cannot make statements on the associated detail pages like “all proceeds will be donated” or that “purchases of these products will support” a particular non-profit. You may only include a description of your non-profit.
Why is the portal an invite-only system?
Merch by Amazon has received an overwhelming response from interested content creators. In order to provide Amazon.com customers with the best experience to buy branded products, we are moving to an invitation-only system. We will be reviewing the information submitted through our form to accept new accounts as we have resources.
Merch by Amazon has received an overwhelming response from interested content creators. In order to provide Amazon.com customers with the best experience to buy branded products, we are moving to an invitation-only system. We will be reviewing the information submitted through our form to accept new accounts as we have resources.
When do you plan to remove the invitation-only system and reopen Merch to all interested content creators?We have no scheduled date to move from an invitation-only system at this time, but will notify you when more space is available or the invite has been removed.
I’ve submitted a request for an invitation. When will I hear back about my invitation?
Invitations will be sent once space is available for new content creators. We will not contact you until we have an opening available to offer your company. You do not need to submit a second request and we will not be replying individually to account requestors until we have an opening that is right for you.
Invitations will be sent once space is available for new content creators. We will not contact you until we have an opening available to offer your company. You do not need to submit a second request and we will not be replying individually to account requestors until we have an opening that is right for you.
Can I pick which genders/fits my design is available on?
Yes, during product creation, you can specify which fits (men's, women's, and/or kids) to make available. Please note, once your product is live you can not change which fits your design is available on.
Yes, during product creation, you can specify which fits (men's, women's, and/or kids) to make available. Please note, once your product is live you can not change which fits your design is available on.
Does Merch by Amazon allow scripting for bulk upload of designs?
No.
No.
Why does my brand name show up as "unknown"?
This is typically caused by having a brand name that is too long. Please keep your brand name under 35 characters.
This is typically caused by having a brand name that is too long. Please keep your brand name under 35 characters.
Why is the ability to add and edit products sometimes unavailable?
During peak submission times, we may suspend the ability to submit additional products and edit existing products. This temporary pause allows us to complete current publishing jobs. Once complete, the Submit button will return to active status.
During peak submission times, we may suspend the ability to submit additional products and edit existing products. This temporary pause allows us to complete current publishing jobs. Once complete, the Submit button will return to active status.
What is my daily publishing limit and where do I see it?
Merch by Amazon provides each Content Creator a maximum number of new products that can be submitted for publishing each day. Publishing limits are based on tier levels and may decrease when capacity is limited. When publishing is enabled you will be able to track your available publishes on the Dashboard and Manage pages.
Merch by Amazon provides each Content Creator a maximum number of new products that can be submitted for publishing each day. Publishing limits are based on tier levels and may decrease when capacity is limited. When publishing is enabled you will be able to track your available publishes on the Dashboard and Manage pages.
What is the difference between my tier and my daily publishing limit?
Your tier is the total number of live products available for upload. Your daily publishing limit is the number of new products you can submit per day. This number is based on your tier and the daily publish limit may decrease based on current capacity. To see your tier and publishing limit, log into your Merch by Amazon account when publishing is enabled and look for the banner on the Dashboard or Manage page.
Your tier is the total number of live products available for upload. Your daily publishing limit is the number of new products you can submit per day. This number is based on your tier and the daily publish limit may decrease based on current capacity. To see your tier and publishing limit, log into your Merch by Amazon account when publishing is enabled and look for the banner on the Dashboard or Manage page.
Product Availability
Is Merch limiting product availability today?
No. We will update this FAQ if this status changes.
No. We will update this FAQ if this status changes.
Why would Merch limit product availability?
As a print on demand service, Merch can fulfill a fixed number of orders each day. If demand exceeds capacity, we may not be able to ship all orders so your customers receive them by their expected delivery date. To ensure customer orders are shipped on time, we may temporarily reduce the availability of some products.
As a print on demand service, Merch can fulfill a fixed number of orders each day. If demand exceeds capacity, we may not be able to ship all orders so your customers receive them by their expected delivery date. To ensure customer orders are shipped on time, we may temporarily reduce the availability of some products.
Why are my sales higher or lower than normal?
When evaluating changes in sales volume, two factors to consider are buyer demand and product discoverability. Some products are in higher demand during certain parts of the year. For instance, Sellers may see an uptick in sales during the holiday shopping season in November and December but see a sales decrease in January. There may also be more selection available for products similar to yours. Try to find your product using search terms a buyer would use. If your product is not a top search result or there are many similar competing products, consider updating your listing or promoting your product to help buyers find it.
When evaluating changes in sales volume, two factors to consider are buyer demand and product discoverability. Some products are in higher demand during certain parts of the year. For instance, Sellers may see an uptick in sales during the holiday shopping season in November and December but see a sales decrease in January. There may also be more selection available for products similar to yours. Try to find your product using search terms a buyer would use. If your product is not a top search result or there are many similar competing products, consider updating your listing or promoting your product to help buyers find it.
What should I do if Merch is not limiting product availability but I notice one of my products is not available?
Your feedback goes a long way to improving the Merch experience. If you have a new bug to report, please let us know by sending an email to merch-sellers-contactus@amazon.com with the email address you use to sign in to Merch, a detailed list of steps to reproduce the bug, and any other details to help troubleshoot the issue. You can also view known issues in our Seller forums.
Your feedback goes a long way to improving the Merch experience. If you have a new bug to report, please let us know by sending an email to merch-sellers-contactus@amazon.com with the email address you use to sign in to Merch, a detailed list of steps to reproduce the bug, and any other details to help troubleshoot the issue. You can also view known issues in our Seller forums.
Account Requests
I’ve submitted a new application to become a seller on Merch by Amazon. What happens next?
We are working hard to make decisions on new accounts as quickly as possible. Now that you have submitted your application, we will provide you with an expected decision timeframe. Please do not email us with requests to expedite the decision on your new application. We have to stop making decisions to respond to your email! We promise that we will notify you of the decision via email as soon as it has been made. As you wait for an approval decision, please review the Resources page and our content policies for design submission.
We are working hard to make decisions on new accounts as quickly as possible. Now that you have submitted your application, we will provide you with an expected decision timeframe. Please do not email us with requests to expedite the decision on your new application. We have to stop making decisions to respond to your email! We promise that we will notify you of the decision via email as soon as it has been made. As you wait for an approval decision, please review the Resources page and our content policies for design submission.
How long will I have to wait for a decision on my application?
We know you are excited to get started with your new design business. So, we are working hard to make decisions on new accounts as quickly as possible. Once you have submitted your application, we will provide you with an expected timeframe for a decision and we will notify you of the decision via email as soon as it has been made.
We know you are excited to get started with your new design business. So, we are working hard to make decisions on new accounts as quickly as possible. Once you have submitted your application, we will provide you with an expected timeframe for a decision and we will notify you of the decision via email as soon as it has been made.
I was already on the waitlist and noticed an update to the Application Process. Why are things changing?
We’ve heard your feedback that the application process could be improved and we agree. So, we have created a new process to ensure we can approve the best sellers who create genuine and compelling content for our customers. Our goal is to offer our customers the best selection and create a great experience for Merch by Amazon sellers.
We’ve heard your feedback that the application process could be improved and we agree. So, we have created a new process to ensure we can approve the best sellers who create genuine and compelling content for our customers. Our goal is to offer our customers the best selection and create a great experience for Merch by Amazon sellers.
I already submitted an application to Merch by Amazon, why am I being asked to reapply?
We want to open our business to more Merch by Amazon sellers and approve new sellers faster. So, we’ve launched a new application process. We are asking you to reapply because we want to give you the opportunity to provide us more information about yourself and your business. We realize this may be a slight inconvenience, but believe we are creating a better seller experience. The new application process should only take about 15 minutes.
We want to open our business to more Merch by Amazon sellers and approve new sellers faster. So, we’ve launched a new application process. We are asking you to reapply because we want to give you the opportunity to provide us more information about yourself and your business. We realize this may be a slight inconvenience, but believe we are creating a better seller experience. The new application process should only take about 15 minutes.
Can I give someone else access to my Merch by Amazon seller account?
No. Your account belongs to you and you alone. You agree that you are responsible for the content uploaded onto your account. All content must comply with Merch by Amazon policy and the Merch by Amazon Terms of Use agreement. While we may enable user accounts in the future, we have not created multi-user functionality. Giving access to multiple users puts your account at risk for rejection, suspension and/or termination.
No. Your account belongs to you and you alone. You agree that you are responsible for the content uploaded onto your account. All content must comply with Merch by Amazon policy and the Merch by Amazon Terms of Use agreement. While we may enable user accounts in the future, we have not created multi-user functionality. Giving access to multiple users puts your account at risk for rejection, suspension and/or termination.
Can I outsource design work to other designers?
We want each seller to grow a successful Merch by Amazon business. We know that some sellers hire designers to help create their business. We do not have a policy which restricts design outsourcing, however, there are some complications that come with outsourcing your designs. Merch by Amazon policy prohibits the use of infringing intellectual property including copycat designs, copyright infringement through slightly amended designs and the use of trademarked content. It is your responsibility to ensure that the designs you sell comply with all Merch by Amazon content policies. When outsourcing, you may encounter designers who sell the same designs to multiple sellers. Therefore, we encourage you to carefully consider outsourcing work and the associated risks.
We want each seller to grow a successful Merch by Amazon business. We know that some sellers hire designers to help create their business. We do not have a policy which restricts design outsourcing, however, there are some complications that come with outsourcing your designs. Merch by Amazon policy prohibits the use of infringing intellectual property including copycat designs, copyright infringement through slightly amended designs and the use of trademarked content. It is your responsibility to ensure that the designs you sell comply with all Merch by Amazon content policies. When outsourcing, you may encounter designers who sell the same designs to multiple sellers. Therefore, we encourage you to carefully consider outsourcing work and the associated risks.
Can I hire other people to work with me on my Merch by Amazon business?
Yes. You are the owner of your business and can build your Merch by Amazon business however you like. Please remember that you are the sole owner of your Seller account and it cannot be sold. If you decide to hire support for your business in the form of other job functions like designers, accountants, marketing, etc., you should keep your password confidential and restrict access to your account by others.
Yes. You are the owner of your business and can build your Merch by Amazon business however you like. Please remember that you are the sole owner of your Seller account and it cannot be sold. If you decide to hire support for your business in the form of other job functions like designers, accountants, marketing, etc., you should keep your password confidential and restrict access to your account by others.
Why was my application rejected?
We know it’s disappointing if your application is not accepted. We want to ensure the best selection for our customers and are working hard to approve the right sellers at the right time. To ensure the quality of designs on our store, we can’t approve every application and we won’t be able to provide specifics on rejected applications. However, here are a few questions to consider:
We know it’s disappointing if your application is not accepted. We want to ensure the best selection for our customers and are working hard to approve the right sellers at the right time. To ensure the quality of designs on our store, we can’t approve every application and we won’t be able to provide specifics on rejected applications. However, here are a few questions to consider:
- Do you already have a live Merch by Amazon account? We do not permit sellers to have more than one Merch by Amazon account.
- Have you had a Merch by Amazon account in the past? If you have previously had a Merch by Amazon account which was terminated for violating our Terms of Use, you are not eligible for a new Merch by Amazon account.
Why was my account terminated?
- Does anyone else have access to your seller account? You’ve agreed in our Terms of Use that you will keep your account password restricted from other users. If you outsource design work, it’s impossible to ensure your designs are completely unique. Please use caution when purchasing designs from others.
- Did you buy your account? You cannot verify the health of an account’s history when you purchase an account. Selling an account is a violation of our Terms of Use. If a seller will violate our Terms of Use once, it’s likely this account has been used to violate our Terms of Use in the past.
- Do you already have a live Merch by Amazon account? We do not permit sellers to have more than one Merch by Amazon account.
- Have you had a Merch by Amazon account in past? If you have previously had a Merch by Amazon account which was terminated for violating our Terms of Use, you are not eligible for a new Merch by Amazon account.
My Merch by Amazon application was rejected. Can I reapply?
No. If your application was rejected you may not reapply.
No. If your application was rejected you may not reapply.
Artwork Questions
Questions around best practices?
Please see our best practices section.
I got an error while trying to upload my artwork, what happened?
Please make sure you are using the supplied Photoshop, Illustrator, and Gimp templates. To ensure that your design prints well, we require designs to match our exact requirements: 15x18in, 300DPI, transparent background, PNG, and no more than 25MB in size.
Do I have to use sRGB color space for my designs?
No. By default we assume your design is sRGB. So if you want to use another colors space (e.g. CYMK), please make sure you embed the color space into your PNG. Please note, you can not use indexed color space.
How does Merch print products?
Merch utilizes DTG print technology, a CMYK process using water based inks.
How does a 15x18in template work on all shirt sizes?
Your image will be auto-resized to each of these three print sizes based on the t-shirt.
Size A: 15x18in (100%)
|
Size B: 10.8x13in (72%)
|
Size C: 8.3x9.9in (55%)
|
Men’s 3XL
|
Men’s Small
|
Kids 6
|
Men’s 2XL
|
Women’s Medium
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Kids 4
|
Men’s XL
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Women’s Small
| |
Men’s Large
|
Kids 12
| |
Men’s Medium
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Kids 10
| |
Women’s XL
|
Kids 8
| |
Women’s Large
|
Product Deletion
How do I delete a product?
You can delete live products directly from the Manage Products page of the portal. Products that are in a “live” status or “pending your approval” will show the “delete” option under “edit.” Please allow several hours for the product to be deleted from Amazon.com. If your live product is still in draft status from unfinished edits, you will need to publish the changes to restore the design to live status before the delete option will be available. Products that have not been published and are in a draft status cannot be deleted; you can re-purpose these drafts to make a different product with changes to the product type and image.
You can delete live products directly from the Manage Products page of the portal. Products that are in a “live” status or “pending your approval” will show the “delete” option under “edit.” Please allow several hours for the product to be deleted from Amazon.com. If your live product is still in draft status from unfinished edits, you will need to publish the changes to restore the design to live status before the delete option will be available. Products that have not been published and are in a draft status cannot be deleted; you can re-purpose these drafts to make a different product with changes to the product type and image.
How do I restore a deleted product?
Unfortunately, you cannot restore a product after deleting it. The deletion process is permanent and users will see a 404 error when trying to access the previous product URL once the deletion process completes. If you have deleted a product and wish to restore it, please re-create the product as a new design.
Unfortunately, you cannot restore a product after deleting it. The deletion process is permanent and users will see a 404 error when trying to access the previous product URL once the deletion process completes. If you have deleted a product and wish to restore it, please re-create the product as a new design.
Will deleting products remove them from my account tier limit?
Yes, any products you delete will be subtracted from your total live product count in your tier once the deletion process completes. Please note, this can take several hours to process.
Yes, any products you delete will be subtracted from your total live product count in your tier once the deletion process completes. Please note, this can take several hours to process.
General Policy and Terms of Use
What policies should I review before publishing my design?
Each item that you submit to us must adhere to our Content Policy. If Amazon determines that your design violates one of our content policies, we may remove it without notice. Amazon reserves the right to make judgments about whether or not content is appropriate. Listing a design that violates our content policies may result in the cancellation of your listings, or the suspension or termination of your Merch by Amazon account.
Each item that you submit to us must adhere to our Content Policy. If Amazon determines that your design violates one of our content policies, we may remove it without notice. Amazon reserves the right to make judgments about whether or not content is appropriate. Listing a design that violates our content policies may result in the cancellation of your listings, or the suspension or termination of your Merch by Amazon account.
What can I include on my detail page?
Customers learn about your designs on a product detail page which is created after you publish your products. The detail page includes your brand name, product title, and description that you enter during the product creation workflow. All information on the product detail page must be clearly written and relevant to your design.The following policy has been established to ensure that each product detail page optimizes our customers’ buying experience. The inclusion of any of the following information in detail page titles, descriptions, or bullet points is prohibited:
Customers learn about your designs on a product detail page which is created after you publish your products. The detail page includes your brand name, product title, and description that you enter during the product creation workflow. All information on the product detail page must be clearly written and relevant to your design.The following policy has been established to ensure that each product detail page optimizes our customers’ buying experience. The inclusion of any of the following information in detail page titles, descriptions, or bullet points is prohibited:
- Any content that violates the Merch by Amazon Content Policy, including profanity, pornography, or illegal and infringing content.
- Phone numbers, physical mail addresses, e-mail addresses, or website URLs.
- Reviews, quotes or testimonials.
- Solicitations for positive customer reviews.
- Information related to fulfillment and shipping, including shipping times, where the products are manufactured and references to “Amazon Prime.”
- Promises that the revenue from sales will go to a specific place, including text that “all proceeds will be donated” or that “purchases of these products will support” a particular organization.
- Keywords and descriptions that do not relate to the design, aka "keyword stuffing."
- Inaccurate product descriptions, such as glow-in-the-dark and sparkling designs.
- Product descriptions attempting to circumvent our Content Policy, including the use of spaces and dashes ("Ama-zon" or "Kin dle").
- Artwork with a low design quality, including blurry images, low resolutions, or misspelled words.
Can I include references to shipping, printing, fulfillment or product/design quality in my product description?
No, these references violate section 5.1 of our Content Policy.
No, these references violate section 5.1 of our Content Policy.
Can I use two accounts for Merch by Amazon; one for my business and one for personal use?
No. Merch by Amazon is limited to one account per user.
No. Merch by Amazon is limited to one account per user.
Can I share a bank account with another content creator and both receive royalties to that account?
It’s best practice to use separate bank accounts. If your account is terminated due to a violation of our policies, other accounts using identical bank information may be subject to immediate termination.
It’s best practice to use separate bank accounts. If your account is terminated due to a violation of our policies, other accounts using identical bank information may be subject to immediate termination.
Can I buy or sell a Merch by Amazon account?
No. Purchasing a Merch by Amazon account is a risky process that can impact your long term success as a Merch by Amazon seller. The sale of Merch by Amazon accounts is prohibited under Section 12 of the Merch by Amazon Services Agreement. If you have any questions, please review the Merch by Amazon Services agreement here: https://merch.amazon.com/resource/201859880
No. Purchasing a Merch by Amazon account is a risky process that can impact your long term success as a Merch by Amazon seller. The sale of Merch by Amazon accounts is prohibited under Section 12 of the Merch by Amazon Services Agreement. If you have any questions, please review the Merch by Amazon Services agreement here: https://merch.amazon.com/resource/201859880
What is Merch by Amazon’s Suspension Policy?
Designs submitted through the Merch by Amazon portal that violate our Services Agreement may result in your account being suspended for approximately 30 days. Accounts that continue to violate our Services Agreement after a suspension ends will result in termination.
Designs submitted through the Merch by Amazon portal that violate our Services Agreement may result in your account being suspended for approximately 30 days. Accounts that continue to violate our Services Agreement after a suspension ends will result in termination.
What is Merch by Amazon’s Termination Policy?
We reserve the right to terminate any account with multiple violations of our Services Agreement at any time.
We reserve the right to terminate any account with multiple violations of our Services Agreement at any time.
Publishing Policy
What is the policy?
Merch by Amazon will keep live those product designs that have received at least one order within the first 90 days of being published. Returned orders will not apply to this count. After the first sale, the design will no longer be removed as a result of this policy. All other designs will be removed, allowing you to publish new designs that have a greater chance of selling. Removed product designs will continue to be visible on the Merch by Amazon portal with a removed status.
Merch by Amazon will keep live those product designs that have received at least one order within the first 90 days of being published. Returned orders will not apply to this count. After the first sale, the design will no longer be removed as a result of this policy. All other designs will be removed, allowing you to publish new designs that have a greater chance of selling. Removed product designs will continue to be visible on the Merch by Amazon portal with a removed status.
Why does Merch have this policy?
Merch strives to offer its customers the best product catalog quality. Additionally, we want to help Content Creators generate more revenue from their designs. This policy supports these goals by encouraging Content Creators to curate their design portfolio to ensure quality and promote sales.
Merch strives to offer its customers the best product catalog quality. Additionally, we want to help Content Creators generate more revenue from their designs. This policy supports these goals by encouraging Content Creators to curate their design portfolio to ensure quality and promote sales.
Under what conditions are designs removed?
Each day, Merch by Amazon will review products that haven’t sold within the first 90 days of being published. If a product has had at least one sale in the previous 90 days, it won’t be removed.
Each day, Merch by Amazon will review products that haven’t sold within the first 90 days of being published. If a product has had at least one sale in the previous 90 days, it won’t be removed.
Does my product need to sell every 90 days to be kept live?
No, a product only needs to sell in the first 90 days of being published to be kept live.
No, a product only needs to sell in the first 90 days of being published to be kept live.
How will I know if my product is scheduled to be removed?
We will remove any design that does not have at least one sale within the first 90 days of being published. For example, a design published on September 16, 2016 with no sales will be subject to removal on November 15, 2016. If your design goes 60 days without at least one sale, it will be marked as Pending Removal on the Merch by Amazon portal. The design will be subject to removal on the 90th day without a sale.
We will remove any design that does not have at least one sale within the first 90 days of being published. For example, a design published on September 16, 2016 with no sales will be subject to removal on November 15, 2016. If your design goes 60 days without at least one sale, it will be marked as Pending Removal on the Merch by Amazon portal. The design will be subject to removal on the 90th day without a sale.
If I purchase my product to keep my design in the program, will that count as a sales order?
Content Creators can purchase any item offered for sale on Amazon.com. Self-purchases will count as a sales order as long as the product isn’t returned. However, if a design is not selling, we recommend that the Content Creator curate their design portfolio and product listings to increase their sales.
Content Creators can purchase any item offered for sale on Amazon.com. Self-purchases will count as a sales order as long as the product isn’t returned. However, if a design is not selling, we recommend that the Content Creator curate their design portfolio and product listings to increase their sales.
Can I view removed designs, even if they are not available for purchase?
Yes. You may continue to view a list of removed designs on the Merch by Amazon portal.
Yes. You may continue to view a list of removed designs on the Merch by Amazon portal.
How will I be notified that one of my designs has been removed?
Content Creators can see all account actions by logging into their Merch by Amazon dashboard.
Content Creators can see all account actions by logging into their Merch by Amazon dashboard.
>What will happen to product pages for removed designs?
Customers who visit a URL for a removed design will see a product unavailable page.
Customers who visit a URL for a removed design will see a product unavailable page.
Will removal of a design impact my account standing?
No. However, we encourage all Content Creators to curate their portfolio to ensure quality and promote sales.
No. However, we encourage all Content Creators to curate their portfolio to ensure quality and promote sales.
What guidance is available to help Content Creators generate sales of their designs?
Please refer to Merch by Amazon Best Practices for guidance on designs that typically sell well.
Please refer to Merch by Amazon Best Practices for guidance on designs that typically sell well.
What if my product is in a Processing status?
The 90-day window begins when a product's status first changes to Live or Pending Approval. Processing time does not count towards this window. Once a product moves to a Live of Pending Approval status, it will be eligible for removal if it has no sales in the next 90 days.
The 90-day window begins when a product's status first changes to Live or Pending Approval. Processing time does not count towards this window. Once a product moves to a Live of Pending Approval status, it will be eligible for removal if it has no sales in the next 90 days.
Can I re-upload a removed design?
Content Creators can choose to recreate any of their designs as a new product. However, we encourage all Content Creators to curate their portfolio to ensure quality and promote sales.
How soon is my available design count updated after removal?
Removed products won’t count against your tier level limit. These changes will be reflected in your dashboard once the removal process is complete.
Content Creators can choose to recreate any of their designs as a new product. However, we encourage all Content Creators to curate their portfolio to ensure quality and promote sales.
How soon is my available design count updated after removal?
Removed products won’t count against your tier level limit. These changes will be reflected in your dashboard once the removal process is complete.
Is there a policy exception for Content Creators whose designs are seasonal?
No. However, Content Creators with open submission slots may resubmit a design in advance of expected peak sales cycles.
No. However, Content Creators with open submission slots may resubmit a design in advance of expected peak sales cycles.
Shipping Questions
What shipping options do my customers get?
Merch by Amazon products will have the same shipping options available as any other item sold by Amazon. Prime members receive free two-day shipping. If a customer spends more than $25 on eligible items they receive free shipping. All other customers will have the option to purchase ground shipping or pay more for faster shipping.
What countries does Amazon ship to?
Currently Merch by Amazon only ships to customers in the United States.
When will my customers get their products?
Based on the shipping method a customer chooses, products are printed and shipped within 1 to 2 days of receiving an order.
Tax Interview Questions
What is the tax information interview?
The Tax information interview, located in the Merch by Amazon portal in the My Account section under Tax Information, is a self-service interview process designed to collect your required taxpayer information to complete an IRS tax form (e.g. IRS Forms W-9 or W-8) which will be used to certify your U.S. or non-U.S. status, determine if your payments are subject to IRS reporting, and the rate of U.S. tax withholding (if any) applicable to your payments.
You can find more information about the tax information interview in the Tax information interview Guide.
I am a U.S. taxpayer. What information do I need to provide to Amazon?
Amazon requires all U.S. content creators, including non-profit and tax-exempt organizations, to provide valid taxpayer identification information by taking the tax information interview in order to comply with U.S. tax reporting regulations before they can start selling products.
The interview guides you through a step-by-step process gathering all necessary information required to establish your tax identity and generates an IRS Form W-9 for U.S. Payees.
You will be required to provide your U.S. tax identification number (TIN). Your nine-digit federal tax identification number is your Social Security Number (SSN), Employer Identification Number (EIN), or Individual Tax Identification Number (ITIN).
Please retake the interview if your information or circumstances change.
I am an international content creator. I pay taxes in my own country, not the United States. Do I need to provide any information to Amazon?
Yes, Amazon requires all international content creators to provide valid taxpayer identification information by taking the tax information interview in the Merch by Amazon portal. To complete an IRS Form W-8 to certify your non-U.S. status, determine if your payments are subject to U.S. tax reporting, and the rate of U.S. tax withholding (if any) applicable to your payments. A taxpayer identification number (TIN) is not required unless you wish to claim a reduced rate of U.S. withholding tax.
Please retake the interview if your information or circumstances change.
What information will I need to provide in the tax information interview?
You will need to provide U.S. tax status (U.S. person or non-U.S. person), the name of the individual or organization that will report the income on an income tax return, permanent address, and U.S. and/or foreign (non-U.S.) taxpayer identification number (TIN), if applicable.
How do I know if I am a U.S. person?
In general, you are considered a U.S. person if you are a (1) U.S. citizen, (2) U.S. resident, or (3) entity organized under the laws of the U.S.
What name should I provide during the tax information interview?
You should provide the name of the individual or organization that will report the income on an income tax return.
If you are completing the information as an organization, use the name as it appears as follows:
The Tax information interview, located in the Merch by Amazon portal in the My Account section under Tax Information, is a self-service interview process designed to collect your required taxpayer information to complete an IRS tax form (e.g. IRS Forms W-9 or W-8) which will be used to certify your U.S. or non-U.S. status, determine if your payments are subject to IRS reporting, and the rate of U.S. tax withholding (if any) applicable to your payments.
You can find more information about the tax information interview in the Tax information interview Guide.
I am a U.S. taxpayer. What information do I need to provide to Amazon?
Amazon requires all U.S. content creators, including non-profit and tax-exempt organizations, to provide valid taxpayer identification information by taking the tax information interview in order to comply with U.S. tax reporting regulations before they can start selling products.
The interview guides you through a step-by-step process gathering all necessary information required to establish your tax identity and generates an IRS Form W-9 for U.S. Payees.
You will be required to provide your U.S. tax identification number (TIN). Your nine-digit federal tax identification number is your Social Security Number (SSN), Employer Identification Number (EIN), or Individual Tax Identification Number (ITIN).
Please retake the interview if your information or circumstances change.
I am an international content creator. I pay taxes in my own country, not the United States. Do I need to provide any information to Amazon?
Yes, Amazon requires all international content creators to provide valid taxpayer identification information by taking the tax information interview in the Merch by Amazon portal. To complete an IRS Form W-8 to certify your non-U.S. status, determine if your payments are subject to U.S. tax reporting, and the rate of U.S. tax withholding (if any) applicable to your payments. A taxpayer identification number (TIN) is not required unless you wish to claim a reduced rate of U.S. withholding tax.
Please retake the interview if your information or circumstances change.
What information will I need to provide in the tax information interview?
You will need to provide U.S. tax status (U.S. person or non-U.S. person), the name of the individual or organization that will report the income on an income tax return, permanent address, and U.S. and/or foreign (non-U.S.) taxpayer identification number (TIN), if applicable.
How do I know if I am a U.S. person?
In general, you are considered a U.S. person if you are a (1) U.S. citizen, (2) U.S. resident, or (3) entity organized under the laws of the U.S.
What name should I provide during the tax information interview?
You should provide the name of the individual or organization that will report the income on an income tax return.
If you are completing the information as an organization, use the name as it appears as follows:
- Trust – The name as it appears on the trust deed
- Partnership – The name as it appears in the partnership agreement
- Corporation – The name as it appears in the certificate of incorporation, or other legal document that formed the corporation
- Other - The name as it appears on the legal document that formed the entity
I am a non-U.S. content creator completing the interview for a company. Does that mean I am an “agent”?
Generally, “agent acting as an intermediary” refers to a business or individual that will receive income on behalf another person. Merely completing the tax interview on behalf of a company does not necessarily make you an agent.
If you are unsure if you are an “agent acting as an intermediary”, please contact your tax advisor.
What is a U.S. Tax Identification Number (TIN)?
A U.S. tax identification number (TIN) is issued by the U.S. tax authority (Internal Revenue Service “IRS”) and can be a social security number (SSN), individual taxpayer identification number (ITIN), or employer identification number (EIN).
For U.S. persons, this is typically an SSN (generally for individuals) or EIN (generally for companies).
For non-U.S. persons, this is typically an ITIN (individuals) or EIN (generally for non-individual companies). A taxpayer identification number (TIN) is not required for non-U.S. persons unless you wish to claim a reduced rate of U.S. withholding tax. If you are a non-U.S. person and wish to claim a reduced rate of U.S. withholding tax and you do not have a foreign (non-U.S.) TIN issued for income tax purposes by the tax authority in your country of residence, you may apply for a U.S. TIN.
For more information on tax identification numbers, please consult your tax advisor.
Generally, “agent acting as an intermediary” refers to a business or individual that will receive income on behalf another person. Merely completing the tax interview on behalf of a company does not necessarily make you an agent.
If you are unsure if you are an “agent acting as an intermediary”, please contact your tax advisor.
What is a U.S. Tax Identification Number (TIN)?
A U.S. tax identification number (TIN) is issued by the U.S. tax authority (Internal Revenue Service “IRS”) and can be a social security number (SSN), individual taxpayer identification number (ITIN), or employer identification number (EIN).
For U.S. persons, this is typically an SSN (generally for individuals) or EIN (generally for companies).
For non-U.S. persons, this is typically an ITIN (individuals) or EIN (generally for non-individual companies). A taxpayer identification number (TIN) is not required for non-U.S. persons unless you wish to claim a reduced rate of U.S. withholding tax. If you are a non-U.S. person and wish to claim a reduced rate of U.S. withholding tax and you do not have a foreign (non-U.S.) TIN issued for income tax purposes by the tax authority in your country of residence, you may apply for a U.S. TIN.
For more information on tax identification numbers, please consult your tax advisor.
I am not a U.S. content creator, and I don’t have a U.S. Taxpayer Identification Number. Can I provide my foreign (non-U.S.) tax identification number in the tax information interview?
To claim treaty benefits, you are required to provide a Taxpayer Identification Number (TIN). If you do not have a U.S. TIN, you may enter the income tax identification number issued by the tax authority in your country of residence. If you do not have a foreign (non-U.S.) TIN issued for income tax purposes by the tax authority in your country, you may apply for a U.S. TIN.
If your income is effectively connected with a U.S. trade or business, you must provide a U.S. TIN.
To claim treaty benefits, you are required to provide a Taxpayer Identification Number (TIN). If you do not have a U.S. TIN, you may enter the income tax identification number issued by the tax authority in your country of residence. If you do not have a foreign (non-U.S.) TIN issued for income tax purposes by the tax authority in your country, you may apply for a U.S. TIN.
If your income is effectively connected with a U.S. trade or business, you must provide a U.S. TIN.
What happens if I don’t provide the required information?
You must provide your taxpayer identification information to become eligible to sell products through Merch by Amazon.
If you already provided your taxpayer identification information and received notification that the information is invalid, you must retake the tax information interview with valid information within 30 days to avoid your products being made unavailable for customers to purchase.
You must provide your taxpayer identification information to become eligible to sell products through Merch by Amazon.
If you already provided your taxpayer identification information and received notification that the information is invalid, you must retake the tax information interview with valid information within 30 days to avoid your products being made unavailable for customers to purchase.
I completed the tax information interview. When will I know if the information I have submitted is valid?
In most cases, your tax information will be validated within a few minutes of submission. In rare cases, the validation process can take 7-10 business days. Please note that you will be unable to make changes to your tax information during the validation process.
If we detect that your tax information does not match IRS records, you will be emailed with further instructions for updating your tax information. If you receive notification that the information you supplied is invalid, you will be required to retake the tax information interview with valid information within 30 days to avoid your products being made unavailable for customers to purchase.
In most cases, your tax information will be validated within a few minutes of submission. In rare cases, the validation process can take 7-10 business days. Please note that you will be unable to make changes to your tax information during the validation process.
If we detect that your tax information does not match IRS records, you will be emailed with further instructions for updating your tax information. If you receive notification that the information you supplied is invalid, you will be required to retake the tax information interview with valid information within 30 days to avoid your products being made unavailable for customers to purchase.
Why might information that I supplied in the tax information interview be invalid?
The information you enter in the tax information interview is compared with IRS database records. We cannot detect why information is determined to be invalid, or advise you on the specific issue with the information you entered. However, here are some things to consider before retaking the tax information interview:
The information you enter in the tax information interview is compared with IRS database records. We cannot detect why information is determined to be invalid, or advise you on the specific issue with the information you entered. However, here are some things to consider before retaking the tax information interview:
- Misspelling your name, not including your middle initial or middle name, or entering an incorrect Tax Identification Number (TIN) may cause tax information to not match IRS records.
- Use the name and TIN that appear on your Social Security card [SSN], CP565 notice [ITIN], or CP575A notice [EIN], if applicable.
- If you are providing an EIN, use the name that appears on the top line of the address header on your CP575A notice from the IRS if you are providing a business name.
Check your records to confirm your tax information, and enter this information in the tax information interview.
Will you withhold any taxes from U.S. source payments made to international content creators?
U.S. source payments are subject to a statutory 30% rate of U.S. tax withholding. You may claim a reduced rate of withholding under an income tax treaty by completing an IRS tax form (e.g. Form W-8) in the tax information interview if your country of residence has an income tax treaty with the United States that permits a lower withholding rate for the type of income for which you are receiving payments. To check if your country of residence has an income tax treaty with the United States, please reference the IRS website. Royalty treaty rates can be found in IRS Publication 515. Please note: you must provide a Taxpayer Identification Number (TIN) to claim treaty benefits. If you have a U.S. TIN, you must provide it. If you do not have a U.S. TIN, you may enter the income tax identification number issued by the tax authority in your country of residence. If the tax authority in your country of residence does not issue tax identification numbers for income tax purposes, you may apply for a U.S. TIN.
Please consult your tax advisor if you have questions.
Will I be subject to U.S. tax reporting by the U.S. tax authority (Internal Revenue Service, “IRS”)?
U.S. developers that receive royalty payments exceeding the IRS reporting thresholds during the calendar year will receive IRS Form 1099-MISC on or before January 31 of the year following payment. For example, calendar year 2015 payments will be reported on or before January 31, 2016. This form will also be reported to the U.S. tax authority (Internal Revenue Service “IRS”).
Non-U.S. providers that receive U.S. source royalty payments during the calendar year will receive IRS Form 1042-S on or before March 15 of the year following payment detailing payments received and any associated U.S. tax withholding. For example, calendar year 2015 payments will be reported on or before March 15, 2016. This form will also be reported to the U.S. tax authority (Internal Revenue Service “IRS”).
U.S. source payments are subject to a statutory 30% rate of U.S. tax withholding. You may claim a reduced rate of withholding under an income tax treaty by completing an IRS tax form (e.g. Form W-8) in the tax information interview if your country of residence has an income tax treaty with the United States that permits a lower withholding rate for the type of income for which you are receiving payments. To check if your country of residence has an income tax treaty with the United States, please reference the IRS website. Royalty treaty rates can be found in IRS Publication 515. Please note: you must provide a Taxpayer Identification Number (TIN) to claim treaty benefits. If you have a U.S. TIN, you must provide it. If you do not have a U.S. TIN, you may enter the income tax identification number issued by the tax authority in your country of residence. If the tax authority in your country of residence does not issue tax identification numbers for income tax purposes, you may apply for a U.S. TIN.
Please consult your tax advisor if you have questions.
Will I be subject to U.S. tax reporting by the U.S. tax authority (Internal Revenue Service, “IRS”)?
U.S. developers that receive royalty payments exceeding the IRS reporting thresholds during the calendar year will receive IRS Form 1099-MISC on or before January 31 of the year following payment. For example, calendar year 2015 payments will be reported on or before January 31, 2016. This form will also be reported to the U.S. tax authority (Internal Revenue Service “IRS”).
Non-U.S. providers that receive U.S. source royalty payments during the calendar year will receive IRS Form 1042-S on or before March 15 of the year following payment detailing payments received and any associated U.S. tax withholding. For example, calendar year 2015 payments will be reported on or before March 15, 2016. This form will also be reported to the U.S. tax authority (Internal Revenue Service “IRS”).
Getting Paid
I am a U.S. content creator. How do I get paid for my Amazon sales?
We make monthly payments for Amazon sales. For electronic payments, the currency of your payment is determined by your bank’s location. Provided your balance due exceeds the payment threshold, we will remit payment approximately 30 days after the end of the calendar month in which the product was shipped. For example, we would remit payment for products that shipped in April at the end of May, which is approximately 30 days after the end of April.
In the U.S., we pay by using electronic funds transfer (EFT), and we make payment when your balance due is more than $0.00.
We make monthly payments for Amazon sales. For electronic payments, the currency of your payment is determined by your bank’s location. Provided your balance due exceeds the payment threshold, we will remit payment approximately 30 days after the end of the calendar month in which the product was shipped. For example, we would remit payment for products that shipped in April at the end of May, which is approximately 30 days after the end of April.
In the U.S., we pay by using electronic funds transfer (EFT), and we make payment when your balance due is more than $0.00.
I am an international content creator. How do I get paid for my Amazon sales?
Content creators with banks in supported countries can receive electronic payments from Amazon. Depending on your bank’s location, you may be eligible for either direct deposit or wire payments. At this time we do not support sending checks. From the "My Account" tab in the upper right of this page you can visit the payment and banking section to see if the country your bank is located in is supported at this time.
Prior to Amazon issuing a payment, the payment must meet the applicable threshold based on your payment type:
Content creators with banks in supported countries can receive electronic payments from Amazon. Depending on your bank’s location, you may be eligible for either direct deposit or wire payments. At this time we do not support sending checks. From the "My Account" tab in the upper right of this page you can visit the payment and banking section to see if the country your bank is located in is supported at this time.
Prior to Amazon issuing a payment, the payment must meet the applicable threshold based on your payment type:
- Direct Deposit: $0 USD, €0 EUR, £0 GBP, ¥0 JPY, or $0 CAD
- Wire: $100 USD, €100 EUR, £100 GBP, ¥10,000 JPY, or $100 CAD
My bank is not eligible for electronic payments. Can I still sell on Merch by Amazon?
Unfortunately at this time we do not support paying royalties through checks, so you will need to set up a bank account in a supported country.
Unfortunately at this time we do not support paying royalties through checks, so you will need to set up a bank account in a supported country.
Are there any payment thresholds when receiving payments?
Prior to Amazon issuing a payment, the payment must meet the applicable threshold based on your payment type:
Prior to Amazon issuing a payment, the payment must meet the applicable threshold based on your payment type:
- Direct Deposit: $0 USD, €0 EUR, £0 GBP, ¥0 JPY, or $0 CAD
- Wire: $100 USD, €100 EUR, £100 GBP, ¥10,000 JPY, or $100 CAD
Where can I see my payments?
You can find your payment information through the “Analyze” tab in the Merch by Amazon portal.
You can find your payment information through the “Analyze” tab in the Merch by Amazon portal.
When is a sale recognized?
While we report near real time purchases in the Merch by Amazon portal, Amazon does not recognize a sale until the item is shipped to the end customer. We do this for several reasons including: we don't charge the customer until shipment, items can be canceled prior to shipment, and we may find a design that is not printable and will therefore have to cancel the customer's purchase. For example, if a product is ordered on April 30, but doesn’t ship until May 1, the sale will be recognized in May and the associated royalty will be paid in June. Each month the earnings tab inside of "Analyze" will show how many of your customers' purchases were shipped, and therefore counted as sales.
While we report near real time purchases in the Merch by Amazon portal, Amazon does not recognize a sale until the item is shipped to the end customer. We do this for several reasons including: we don't charge the customer until shipment, items can be canceled prior to shipment, and we may find a design that is not printable and will therefore have to cancel the customer's purchase. For example, if a product is ordered on April 30, but doesn’t ship until May 1, the sale will be recognized in May and the associated royalty will be paid in June. Each month the earnings tab inside of "Analyze" will show how many of your customers' purchases were shipped, and therefore counted as sales.
Will you withhold any taxes from payments made to international content creators for sales?
U.S. tax law requires us to report royalty payments made to entities and persons resident outside of the United States, and may require us to withhold and remit taxes on such royalty payments to the Internal Revenue Service (IRS). Although you may also be required to report and pay taxes to your own government, we are not involved in that process. You should consult a tax advisor if you have any questions on these requirements.
Determining Tax Rates
The standard tax-withholding rate applied to royalty payments made to residents outside of the United States is 30%. If you are a non-U.S. developer and your country of residence has an existing income tax treaty with the U.S., provided you furnish us with a valid IRS Form W8-BEN (and/or other required documentation), you may be eligible for a reduced rate of U.S. tax withholding on the royalty payments you receive.
Please note that we will provide both you and the IRS with an IRS Form 1042-S each year, which will provide detail regarding U.S. taxes withheld and remitted to the IRS during that year.
Please refer to the "Tax Interview" section for additional details on how to provide your tax identity information to Amazon.
U.S. tax law requires us to report royalty payments made to entities and persons resident outside of the United States, and may require us to withhold and remit taxes on such royalty payments to the Internal Revenue Service (IRS). Although you may also be required to report and pay taxes to your own government, we are not involved in that process. You should consult a tax advisor if you have any questions on these requirements.
Determining Tax Rates
The standard tax-withholding rate applied to royalty payments made to residents outside of the United States is 30%. If you are a non-U.S. developer and your country of residence has an existing income tax treaty with the U.S., provided you furnish us with a valid IRS Form W8-BEN (and/or other required documentation), you may be eligible for a reduced rate of U.S. tax withholding on the royalty payments you receive.
Please note that we will provide both you and the IRS with an IRS Form 1042-S each year, which will provide detail regarding U.S. taxes withheld and remitted to the IRS during that year.
Please refer to the "Tax Interview" section for additional details on how to provide your tax identity information to Amazon.
Why is my royalty sometimes a different amount than normal?
Our Services Agreement states that Merch by Amazon royalties are based on the price a customer pays for a product rather than the list price displayed in the Merch by Amazon portal. Merch by Amazon has historically paid sellers based on the list price. Starting in February 2018, we will start paying royalties based on a product's purchase price which may be higher or lower than its list price.
Our Services Agreement states that Merch by Amazon royalties are based on the price a customer pays for a product rather than the list price displayed in the Merch by Amazon portal. Merch by Amazon has historically paid sellers based on the list price. Starting in February 2018, we will start paying royalties based on a product's purchase price which may be higher or lower than its list price.
What is the difference between the purchase price and the list price? Shouldn't they be the same?
The list price is set by you in the Merch by Amazon portal. The purchase price is the price at which your product was sold on Amazon.com. Sometimes, a product may sell at a price that is different from the list price you submitted. For instance, a product that is shipped and returned to one of our warehouses may be automatically marked down in price if it doesn't sell after a period of time.
The list price is set by you in the Merch by Amazon portal. The purchase price is the price at which your product was sold on Amazon.com. Sometimes, a product may sell at a price that is different from the list price you submitted. For instance, a product that is shipped and returned to one of our warehouses may be automatically marked down in price if it doesn't sell after a period of time.
How will I know if my shirt is being offered at a price other than my list price?
If one of your product variations is sold at a price other than your list price, you may see a price range displayed on the Detail Page rather than a single price.
If one of your product variations is sold at a price other than your list price, you may see a price range displayed on the Detail Page rather than a single price.
Can I adjust the purchase price point for my shirt back to the list price?
No. If the purchase price is reduced by Amazon you may not adjust the purchase price of products which reflect price updates. If you would like to change the list price for your products, you can make these updates at any time.
No. If the purchase price is reduced by Amazon you may not adjust the purchase price of products which reflect price updates. If you would like to change the list price for your products, you can make these updates at any time.
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